Here at FSP we strive to ensure you are 100% satisfied with your online purchase, however in the unlikely situation where you do need to return an item please follow our procedure. Upon receipt of your order, the items should be carefully checked.
If you would like to return an item you have up to fourteen days from the date of delivery to advise FSP that you would like to make a return. The item must be unused and not damaged, an inspection will be conducted upon receipt of the returned goods, and we may refuse a credit should the goods not be returned in a saleable condition
The customer is liable for the delivery cost of returning the item and will be subject to a re-stocking charge of 25% of the original value of the goods. FSP will not accept responsibility for damage or loss during transit back to our premises.
You will need to contact FSP by telephone on +44 (0)1952 581430 to obtain a Returns Materials Authorisation (RMA) number.
When your return request has been approved, you will receive confirmation of your RMA number via email. This number must be clearly marked on the outside of your packaging. Your return must be shipped within five business days of receiving your RMA number, and returns must be shipped to FSP, Unit D11-D13, Court 2000, Bridgnorth Road, Madeley, Telford, TF7 4JB, UK.
We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of posting. Any return without a valid RMA number will be refused.
Please note that the exception to our standard returns, would be any bespoke/special order items which cannot be returned.
If you find your product to be faulty, you must inform FSP within 2 working days of delivery, please telephone FSP on 01952 581430.
It may be possible to cancel or amend your order. If you have contacted us before your order has been processed and dispatched we will do all we can to help amend or cancel your order.
Please contact us immediately on +44 (0)1952 581430.
Please take the time to review our complete Terms & Conditions.